GUARANTEED LIVE DELIVERY
It's
our policy to make sure you receive live healthy crickets and worms. When
the weather is in a normal temperature range (40 to 85 degrees), shipping is no
problem. Outside of that range, we have to take extra measures.
Your crickets and worms are shipped in a cardboard container and are packed with
plenty of food to keep them happy and healthy.
All crickets and worms are guaranteed with the exception of the 110 Crickets and any Cricket Specials that we occasionally run on the website. We only guarantee worms that are ordered 500 or above using an air service. If you order a smaller amount and they arrive dead, we will add worms to your next order to compensate for your loss.
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Winter:
Moderate to
Difficult weather for shipping. Crickets do fine, but the worms are not doing well with using the Ground Shipping Service.
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If you order worms, choose an Air Service to ship. If you live in Georgia, Alabama, and South Carolina, choose Ground.
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If you choose "next day air" as your shipping service and live in a UPS considered "Rural" area, please note that they add 1 additional day to your delivery.
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Crickets that sit outside in the direct sunlight do not do very well. Please make sure someone is home during the delivery day. If no one can be home, please have the crickets delivered to your place of work.
Check your weather at
Yahoo Weather
IMPORTANT NOTE: During the cold
weather, you may receive a shipment of crickets that appears to be dead.
Before passing judgment, you should put the crickets in an 80 degree area
making sure air gets to them and give them approximately 6 hours to come
out of dormancy. 90% of the time your crickets will come back around.
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Order Windows
We accept orders all week. Your order must be
received by us by 2:00 Eastern Time for same day shipping - otherwise it
will be shipped the next day. The best time to order (to avoid
the weekend wait ) is early in the week. Orders
are shipped out Monday through Thursday of each week. If an order will sit over the weekend, it will be held until Monday.
Cold Weather Shipping
If the temperature is below 20 degrees, we will hold the shipment. If that is the case, we'll post the warning
on the website. You can still get your crickets, but you'll have to forgo the guarantee. Please contact our shipping department at 800-224-4668 and we will release your order.
Winter Pack Option
Crickets are warm weather creatures. If the temperature is too cold they
will die. During cold weather spells, we add a heat pack and extra
box to your cricket shipment. The cost of the cold weather packaging is
$1.50 for the Heat Pack and $1.00 for the double box. During the ordering process you'll have the opportunity
to select the Cold Weather Package option.
If the temperature at your location is 40 degrees or lower, you must order the
Winter Pack for each thousand crickets ordered in order to receive the "Guarantee
Live Deliver". All crickets are shipped in a box that holds up to one thousand
crickets.
If you order the Winter Pack and your crickets arrive dead, then call us at 800
224-4668 to have us immediately ship out fresh crickets.
We'll do everything in our power to make sure you receive clean, fresh, live,
and healthy crickets!
Delivering your order to your local UPS Store
If you would like to have your order delivered to your local UPS Store instead of your house, please put the 'ship to' address as your UPS Store. The local UPS Store will charge a $5.00 holding fee when you pick up the package.
Normal Weather Shipping
When the temperature is above 40 degrees, we rarely have any problems with shipping.
In the rare event that your crickets do arrive dead call us at 800 224-4668 and
we'll immediately make another shipment of crickets to your location.
If your shipment is delayed for any reason after we shipped the package, your best bet is to contact DHL directly and provide them your tracking number.