Shipping & Guarantee Policy

We ship Monday-Thursday with FedEX from Mississippi depending on your location.  Shipping live insects is very sensitive, so please read this entire page prior to making your order.

Live Crickets/Worms tend to die in a warehouse if they sit over the weekend. All guaranteed shipments will be released to shipping only if the package can avoid the weekend wait.  If your shipment is damaged in transit, do not refuse the shipment!  Please accept the shipment and call us to make other arrangements.

* Only for Ground orders shipped to Mississippi, Louisianan, and parts of Alabama.

Cut-off time for same day shipping is 2:00 Eastern Standard Time.

What does Shipping Cost?

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Shipping to an Apartment

Fedex will deliver your package to an Apartment.  However, they will not leave the package at the front door of an Apartment if you are not there.  If you make an order and have shipped to an Apartment, it is your responsibility to be home when FedEX makes their delivery.  If you cannot be home, have the shipment sent to your place of employment or to a friend's house.

We will not guarantee shipments where FedEX makes an attempt to deliver to an Apartment and no one is home.

Consider Shipping your Crickets and Worms to a FedEX Staffed Location

If your temperatures are very hot or very cold and you reduce the risk of receiving dead product, think about shipping your crickets/worms to a FedEX staffed location.

To get the closest location of a FedEX Staffed Location to you, click on this FedEX Locator and put your zip code in.

Do a search on FedEX staffed Location.  If you find one close to you, choose your Ship To address as the address of the FedEX staffed location.

Your order will avoid the hot trip in the FedEX van and FedEX will call you when they arrive.

Please note:  FedEX also lists authorized reseller locations.  These locations may or may not charge a pick up fee.  FedEX Staffed Locations do not charge a pick up fee.

Shipping to a PO Box

Only the Post Office can ship to a PO Box.  Since we don't use the Post Office as a shipper, we cannot ship to PO Boxes. It is your responsibility to put in the correct shipping address.  We need a physical address. 

If you put in an incorrect address and we ship, FedEX will try to find the correct address and make the correction.  FedEx will charge us $10.00 for the service.  That $10.00 will be charged back to you - so please make sure you put in your correct address!

If the delivery is delayed due to you putting in the wrong address, the guarantee is void.

Our LIVE PRODUCTS are guaranteed to be delivered live if you if the following is met:

• Choose Winter Packaging if temperatures are below 50.
• Selection of "FedEX Priority Overnight" Shipping service if your temperature from the time we ship to the time FedEX delivers is above 80.
• Be present to accept the package.

We only guarantee crickets worms that are ordered of a quantity 500 or above.  If you order a smaller amount and they arrive dead, we will add worms to your next order to compensate for your loss.

If your temperatures go above 80 degrees, to get the live delivery guarantee, you must choose the FedEX Priority Overnight shipping method.

We do not offer money back guarantees once an order is placed.

$4.95 Order Reprocessing Fee

In the event you receive a dead box of crickets or worms.  We charge a $4.95 fee to reprocess and reship your order.  On average, we only have to reship .5% of all our orders.

We reserve the right to determine if we will make a replacement shipment to you in the event of DOA or add more crickets at no charge to your next order.

If the transit temperature in your area is 30 degrees or below, choose the winter pack and FedEX Priority Overnight shipping service if you want the guarantee. 

We'll do everything in our power to make sure you receive clean, fresh, live, and healthy crickets and worms!

Normal Weather Shipping

When the temperature is above 50 degrees and below 80 degrees, we rarely have any problems with shipping.  In the rare event that your crickets or worms do arrive all dead, call us at (234) PET-FOOD and we'll immediately make another shipment of worms to your location and charge you the $4.95 reprocessing.  If part of your live delivery arrives dead, we will compensate by adding free live products to your next order.

FedEx as our shipper

On June 3rd 2012, we switched from UPS to FedEx.   While UPS was a great partner for nearly 8 years, FedEX came back with a more aggressive proposal which we could not ignore.  Our overall shipping prices were reduced and we passed those savings on to you!