Shipping & Guarantee Policy
We ship Monday-Thursday with FedEX from Mississippi depending on your location.
Shipping live insects is very sensitive, so please read this entire page prior
to making your order.
Live Crickets/Worms tend to die in a warehouse if they sit over the weekend. All guaranteed shipments
will be released to shipping only if the package can avoid
the weekend wait. If your shipment is damaged in transit, do not refuse
the shipment! Please accept the shipment and call us to make other
Shipping chart to determine if your order will ship
if placed before 2:00 EST
|FedEX Ground (Commercial & Home Delivery)
|FedEX 2nd Day Air
|FedEX Priority Air
||Schedule is Flexible
* Only for Ground orders shipped to Mississippi, Louisianan, and parts of Alabama.
Cut-off time for same day shipping is
2:00 Eastern Standard Time.
What does Shipping Cost?
item to the shopping cart and click on
Shipping to an Apartment
Fedex will deliver your package to an Apartment. However, they will not
leave the package at the front door of an Apartment if you are not there.
If you make an order and have shipped to an Apartment, it is your responsibility
to be home when FedEX makes their delivery. If you cannot be home, have the
shipment sent to your place of employment or to a friend's house.
We will not guarantee shipments where FedEX makes an attempt to deliver to an
Apartment and no one is home.
Consider Shipping your Crickets and Worms to a FedEX
If your temperatures are very hot or very cold and you
reduce the risk of receiving dead product, think about shipping your crickets/worms to a
FedEX staffed location.
To get the closest location of a FedEX Staffed Location to you,
click on this
FedEX Locator and put your zip code in.
Do a search on FedEX staffed Location. If you find one close to you,
choose your Ship To address as the address of the FedEX staffed location.
Your order will avoid the hot trip in the FedEX van and FedEX will call you when
Please note: FedEX also lists authorized reseller locations.
These locations may or may not charge a pick up fee. FedEX Staffed
Locations do not charge a pick up fee.
Shipping to a PO Box
Only the Post Office can ship to a PO Box. Since we don't use the Post
Office as a shipper, we cannot ship to PO Boxes. It is your responsibility to put
in the correct shipping address. We need a physical address.
If you put in an incorrect address and we ship, FedEX will try to find the correct
address and make the correction. FedEx will charge us $10.00 for the service.
That $10.00 will be charged back to you - so please make sure you put in your correct
If the delivery is delayed due to you putting in the wrong address, the guarantee
Live Delivery Guarantee
Our LIVE PRODUCTS are guaranteed to be delivered live if you if the following is met:
- Choose Winter Packaging if temperatures are
- Selection of "FedEX Priority Overnight" Shipping service if your temperature from the time we ship to the time
FedEX delivers is above 80.
- Be present to accept the package.
guarantee crickets worms that are ordered of a quantity 500 or above. If you
order a smaller amount and they arrive dead, we will add worms to your next order
to compensate for your loss.
If your temperatures go above 80 degrees, to get the live delivery guarantee,
you must choose the FedEX Priority Overnight shipping method.
We do not offer money back guarantees once an order is placed.
$4.95 Order Reprocessing Fee
In the event you receive a dead box of crickets or worms. We charge a $4.95 fee to reprocess and reship your order. On average, we only have to reship .5% of all our orders.
We reserve the right to determine if we will make a replacement shipment
to you in the event of DOA or add more crickets at no charge to your next order.
Cold Weather Shipping Option
Crickets and Worms live within a given temperature range. If the temperature is too cold they
will die. During cold weather spells, we add extra
packaging to your cricket shipment. The cost of the cold weather packaging is
$1.50 per box for the packaging. During the ordering process you'll have the opportunity
to select the Cold Weather Package option.
If the transit temperature in your area is 30 degrees or below,
choose the winter pack and FedEX Priority Overnight shipping service if you want
We'll do everything in our power to make sure you receive clean, fresh, live,
and healthy crickets and worms!
Normal Weather Shipping
When the temperature is above 50 degrees and below 80 degrees, we rarely have any problems with shipping.
In the rare event that your crickets or worms do arrive all dead, call us at (234)
and we'll immediately make another shipment of worms to your location and charge
you the $4.95 reprocessing.
If part of your live delivery arrives dead, we will compensate by adding free live
products to your next order.
FedEx as our shipper
On June 3rd 2012, we switched from UPS to FedEx. While UPS was a
great partner for nearly 8 years, FedEX came back with a more aggressive
proposal which we could not ignore. Our overall shipping prices were
reduced and we passed those savings on to you!