Please read carefully. Our goal is to get live product to you so you remain a happy customer.

Shipping live product is challenged by strong heat and cold temperatures - we have very little problems in mild to moderate temperatures.

General Guidelines

If you order worms, choose next day Air Service or 2nd day to ship. If you live in Georgia, Tennessee, Florida, Alabama, and South Carolina, choose Ground. If your temperatures are above 92 degrees and you order over 500 worms, choose "Next Day Air".

If you choose "next day air" as your shipping service and live in a UPS considered "Rural" area, please note that they may add 1 additional day to your delivery.

Crickets that sit outside in the direct sunlight do not do very well. Please make sure someone is home during the delivery day. If no one can be home, please have the crickets delivered to your place of work.

UPS will not leave a package at an apartment location without a signature. They will leave your package at a work or home location.

Cold Weather

Live Delivery Guarantee when following these guidelines:

• Choose Winter Packaging if temperatures are below 50 and above 30.
• No ordering of crickets if your transit night time temperatures are below 30 degrees (if you order, we will ship with no guarantee)
• Selection of "Next Day Air" Shipping service (or Standard Shipping in GA, SC, Al)  if you order 1/8" or pinhead crickets

Hot Weather

Your insect order may be held if the day time temperatures go above 105 degrees.

To have us ship when temperatures are above 105 degrees and forgo the guarantee please call 800-224-4668.

Live Delivery Guarantee

All crickets and worms are guaranteed with the exception of the 110 Crickets and any Cricket Specials that we occasionally run on the website.

Someone must physically receive your package to get the guarantee. If your box sits outside all day in the soaring heat or freezing cold the Live Delivery Guarantee is waived.

We only guarantee worms when the quantity ordered is 500 or above (see shipping policy if your temperatures are above 92 degrees). If you order a smaller amount and they arrive dead, we will add worms to your next order to compensate for your loss.

If there is a problem with your order, please call us within 1 day of the receipt at 800 224-4668 and/or email allison@premiumcrickets.com to make arrangements for a replacement.

Refunds

Once an order is placed, it cannot be refunded.

Shipping Schedule

Please reference the following page.

$4.95 Order Processing Fee for Reshipments

In the event you receive a dead box of crickets, we now charge a $4.95 Order Reprocessing Fee to process and ship a replacement order to you.  Historically, we only have to reship .5% of all our orders.