Please read carefully. Our goal is to get live product to you so you remain a happy customer.
From May 22nd through September, Next Day Air shipping is
REQUIRED for all worms to get the Guarantee. We will ship the ground and 2nd day worm orders, but offer no guarantee (unless you live in Georgia, Alabama, Florida, South Carolina or Tennessee).
Shipping live product is challenged by strong heat and cold temperatures.
If you order worms, choose next day Air Service to
ship. If you live in Georgia, Tennessee, Florida, Alabama, and South Carolina, choose
Ground.
If you choose "next day air" as your shipping
service and live in a DHL considered "Rural" area, please note that they add 1
additional day to your delivery. Crickets that sit outside in the direct sunlight
do not do very well. Please make sure someone is home during the delivery day.
If no one can be home, please have the crickets delivered to your place of
work.
Cold Weather
Your insect order may be held if the night time temperatures (your location or the cricket farm) fall below 20 degrees.
To have us ship when temperatures are below 20 degrees and forgo the guarantee please call 800-224-4668.
Guarantee
All crickets and worms are guaranteed with the exception of the 110 Crickets
and any Cricket Specials that we occasionally run on the website. We only
guarantee worms that are ordered 500 or above using an air service. If you
order a smaller amount and they arrive dead, we will add worms to your next
order to compensate for your loss.
Refunds
Once an order is placed, it cannot be refunded.
Shipping Schedule
DHL shipping does not include Saturday delivery.
Orders placed on Thursday will be shipped on Monday (unless they are overnight).
Orders placed on Friday will be shipped on Monday.
Extra Charges
We reserve the right to bill separately for winter packing (Heat Packs and/or Double Boxes) that we add to your shipment when not applied properly to the order.
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