Shipping Policy
We ship Monday-Thursday with Fedex from Georgia depending on your location. We only ship to one day zones on Friday. These locations are GA and SC. Check out our online specials to get new deals weekly!
Live insects tend to die in a warehouse if they sit over the weekend. All guaranteed shipments will be released to shipping only if the package can avoid the weekend wait.
If your shipment is damaged in transit, DO NOT REFUSE THE SHIPMENT! Please accept the shipment and call us to make other arrangements. If you ship your package back to us, we will incur an additional charge from FedEx and YOUR GUARANTEE WILL BE VOID WE WILL NOT REPLACE OR REFUND YOUR ORDER.
| Shipping chart to determine if your order will ship if placed before 2:00P.M. EST |
| Live Insects |
Mon. |
Tue. |
Wed. |
Thu. |
Friday |
| FedEx Ground/ Home Delivery |
Yes |
Yes |
Yes |
Yes* |
No |
| FedEx 2nd Day Air |
Yes |
Yes |
Yes |
No |
No |
| FedEx Standard and Priority Overnight |
Yes |
Yes |
Yes |
Yes |
No |
| |
| Dry Goods (No Live Products) |
Mon. |
Tue. |
Wed. |
Thu. |
Friday |
| FedEx Ground/ Home Delivery |
Yes |
Yes |
Yes |
Yes |
Yes |
| FedEx 2nd Day Air |
Yes |
Yes |
Yes |
Yes |
Yes |
| FedEx Standard and Priority Overnight |
Yes |
Yes |
Yes |
Yes |
Yes |
* Only for Home Delivery orders that can arrive at a residential home by Saturday. No Businesses on Thursday for Ground or 2nd Day Air.
Cut-off time for same day shipping is 2:00P.M. Eastern Standard Time.
• Contact us within 24 hours of your shipment delivery for DOA.
• We only guarantee shipments of 500 or more crickets.
• Live arrival guarantee is voided if the shipment doesn’t meet the requirements for temperatures and shipping method:
- 29◦F and lower no guarantee
- 30◦F-50◦F Overnight with weather protection
- 51◦F-80◦F Ground/ Home Delivery/ 2nd Day Air
- 81◦F-85◦F Standard overnight with weather protection
- 86◦F-90◦F Priority overnight with weather protection
- 91◦F and higher no guarantee
• For all reshipments there is a $4.95 reshipment fee.
• Never refuse a shipment this results in no replacement shipment and another shipping fee paid by you.
• We do not ship to P.O. Boxes.
• Incorrect addresses will result in a $17.00 fee.
• Shipping to an apartment someone must be home. FedEx will not drop off package.
• Your shipment can be shipped to an approved FedEx Hub however your shipment must be sent overnight.
Please see our Terms and Conditions for more detailed information.