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How can I contact you?
Call us at (234) PET-FOOD or email support@premiumcrickets.com.
For help with an existing order, please include the order number so our customer-service team can assist you faster.
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Do you have a physical location?
Yes. Our location is 749 W Winder Industrial Pkwy, Winder, GA 30680.
In-store payment options include cash, Cash App, Apple Pay, and Android Pay.
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How does the live-arrival guarantee work?
Eligible live-insect orders are covered when they meet the shipping-method, temperature, order-size, delivery, and reporting requirements in our Shipping Policy.
- The live-arrival guarantee applies to qualifying insect orders of 500 or more.
- Required shipping methods vary with the forecast temperature.
- Someone should receive and open the package promptly.
- Do not refuse delivery. Refused shipments are not covered and carry a $17 fee.
- Report a qualifying problem within 24 hours and follow the claim steps in the Shipping Policy.
Eligible reshipments carry a $4.95 processing fee. If cold-weather crickets appear inactive, keep them safely at room temperature for at least two hours before assessing their condition.
Please review the full Shipping Policy before ordering for current temperature bands, weather-protection rules, exclusions, and claim instructions.
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What days do you ship orders?
Standard shipping days depend on the carrier and service selected:
- FedEx and UPS Overnight: Monday–Thursday
- FedEx 2-Day Air and Ground: Monday–Wednesday
- UPS 2-Day Air and Ground: Monday–Tuesday
FedEx Saturday delivery is limited to residential addresses. Some one-day FedEx Ground zones, including parts of Georgia and South Carolina, may ship Thursday or Friday when Saturday arrival can be confirmed; otherwise, the order ships the following Monday.
See the Shipping Policy for the complete schedule and weather-related requirements.
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What is the cutoff time for same-day shipping?
Orders must be placed before 2:00 PM Eastern for same-day shipping on an eligible shipping day. Orders placed after the cutoff ship on the next eligible business day.
- Orders placed after 2:00 PM Eastern on Thursday ship the following Monday.
- Orders placed after 2:00 PM Eastern on Wednesday using 2-Day Air or Ground shipping also ship the following Monday.
Please review the Shipping Policy for the full carrier schedule.
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Do you offer recurring orders?
Yes. Place your first order online, then email support@premiumcrickets.com with the order number and how frequently you would like it repeated. Customer service will help complete the standing-order setup.
Recurring orders are entered on Mondays. To change an upcoming order, please call or email us by 10:00 AM Eastern on Monday.
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Can I cancel or refund an order after it is placed?
Orders cannot be canceled or refunded after they are placed.
If unsafe weather is the reason for your request, contact support@premiumcrickets.com. We may be able to hold the order until conditions are safe for shipping.
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Will shipping charges be refunded if my order is late?
Shipping charges are not refunded for carrier delays.
If a package is lost, damaged, or arrives DOA, contact support@premiumcrickets.com promptly and follow the claim instructions in our Shipping Policy. Eligible reshipments carry a $4.95 processing fee.
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What size feeder insects should I buy?
As a general guideline, choose feeder insects no wider than the space between your animal’s eyes.
Needs vary by species, age, and health. If you are unsure, use an established species-care guide or ask a qualified exotic-animal veterinarian. Offering prey that is too large can cause impaction or injury.
Our Live Crickets page lists the approximate size of each option.